Shipping policy

Processing Times

All orders are processed within 1–2 business days (Monday–Friday, excluding U.S. federal holidays). Orders placed after 12:00 PM PST may begin processing the following business day. You will receive a shipping confirmation email with tracking information once your order ships.

Domestic Shipping (United States)

We ship to all 50 U.S. states. Estimated delivery times after processing:

  • Standard shipping: 3–7 business days
  • Expedited shipping: 2–3 business days

Shipping costs are calculated at checkout based on your order weight, dimensions, and destination. Free shipping promotions, when available, will be applied automatically.

Carriers used: UPS, FedEx

International Shipping

We ship to select countries worldwide. International orders are shipped via DHL Express.

  • Estimated delivery: 3–7 business days (varies by destination)
  • Shipping costs and any applicable duties, taxes, or customs fees are calculated at checkout or may be assessed upon delivery by your local customs authority. Latimex Market is not responsible for customs delays or import fees.

If your country is not available at checkout, we do not currently ship to that region.

Perishable & Temperature-Sensitive Items

Many of our products are food items that require special handling. Please read the following carefully:

Ship days: Perishable and frozen items are shipped on Mondays only. This ensures your order does not sit at a carrier facility over the weekend, protecting product quality and safety. Orders placed after Monday's cutoff will ship the following Monday.

Packaging: All perishable and frozen items are packed in insulated containers with dry ice to maintain safe temperatures throughout transit.

Required shipping method: Customers must select expedited 1–2 day shipping at checkout for all perishable and frozen items. Standard or ground shipping options are not available for these products.

Delivery windows: Please ensure someone is available to receive perishable orders promptly upon delivery. We are not responsible for spoilage caused by missed deliveries or packages left unattended for extended periods.

Seasonal limitations: During extreme heat months (typically June–September), we may further restrict perishable shipments to certain regions to protect product quality.

P.O. Boxes: We cannot ship perishable or frozen items to P.O. Boxes. Please provide a physical street address for these orders.

Order Tracking

Once your order ships, you'll receive a tracking number via email. You can track your shipment directly on the carrier's website (UPS, FedEx, or DHL).

Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please contact us within 48 hours of the expected delivery date at [your support email] with your order number and photos of any damage. We will work with the carrier to resolve the issue as quickly as possible.

Questions?

Contact us at info@latimexmarket.com or through our website's contact page. We're happy to help before, during, or after your order.